poor service

I have a problem with oakhurst insurance I was involved in an accident 05 September 2015. I have submitted the claim with to them on Monday I couldn't get them then Tuesday I got them and submitted and explain to them everything to marion Lee bosman ***, then they said that I must take the car to the panel beater same day then I took the car on Wednesday morning. Thursday morning they called again saying I must go take my car to another panel beater and I told them it's impossible. On monday 14 September they called me saying the car it's a write off coming to my surprise how coz the car has just been bumped on the boot and at the drivers door just slight dents but they saying the quote was over R125 000 as I'm checking the quote now the panel beater **** about the damages on the car, then they said they can't fix it they taking the car as a write off. Then I said it's fine I'll take my car and fix it myself then will sort this matter with hello Peter. Today 16 September 2015 they called me and said I must go get my car that means they not fixing it anymore??. policy number: opla459548 I'D NO:*** 080 email: [Email Removed] cell number: ***