TM
Thembo M
1 reviews | Active since Aug 2019
15 Aug 2019, 15:21
POOR CUSTOMER SERVICE AT ALL COST !!
A taxi crashed into me , at the robots on the 7 July 2019 the parts only arrived today at the panel shop. The insurance only provided R3400 to hire a car and i have comprehensive platinum cover which is worth nothing in your time of need. I have been paying for this car hire and now the panel shop ,just told they are still waiting for one more part. This is after numerous calls to insurance and panel shop. I work 110 km away from home . I need a car i regret the day i signed up with this insurance. The premium is not worth the service, on top of that they have provided poor service on my other claims as well. I AM GOOD NOW !!! The paying for hired car, insurance and car installment is a tall order for my salary. Trust Oakhurst to ensure they delay parts process to make you miserable. The panel shop needs another 15 DAY + . How will i keep up with insurance payment if i cannot get to work. Their " PHRASE WE ASSIST YOU TO GET A CAR" DO NOT FALL FOR IT.
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Replies (5)0
Replies (5)
Oakhurst Insurance Company's replyOfficial
16 Aug 2019, 11:14Dear Thembo
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply16 Aug 2019, 11:14
Official
Dear Thembo
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
22 Aug 2019, 17:07Dear Thembo
We apologise for any inconvenience caused.
Following the incident on 06 July 2019 where a third-party vehicle bumped into your insured vehicle. A claim was registered and processed, to which an assessment of damages related to the said accident were assessed and repairs authorised. The parts related to the repairs were sourced by the insurer and to be provided to the repairer.
We apologise for any inconvenience caused.
Following the incident on 06 July 2019 where a third-party vehicle bumped into your insured vehicle. A claim was registered and processed, to which an assessment of damages related to the said accident were assessed and repairs authorised. The parts related to the repairs were sourced by the insurer and to be provided to the repairer.
The parts were delivered to the repairer and during the process of repairs when the vehicle was stripped. The repairer noticed more damaged parts and notified the insurer, which parts also had to be sourced from a part supplier.
The parts sourcing process and timeline cannot be guaranteed as the insurer depends on the supplier, who in turn depend on the availability of parts. The duty of the insurer is to make sure that an insured is correctly indemnified, and the insured vehicle is repaired up to the manufacturer standards, which the insurer made sure of.
You also have an added Car Hire (Platinum Cover) Benefit on your policy, which pays out in an event of a valid claim.
We confirm that a settlement which is in line with limit of cover on your policy extension was paid into your bank account on the 09th July 2019 after your claim verified.
We trust that you find the above in order.
Sincerely,
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply22 Aug 2019, 17:07
Official
Dear Thembo
We apologise for any inconvenience caused.
Following the incident on 06 July 2019 where a third-party vehicle bumped into your insured vehicle. A claim was registered and processed, to which an assessment of damages related to the said accident were assessed and repairs authorised. The parts related to the repairs were sourced by the insurer and to be provided to the repairer.
We apologise for any inconvenience caused.
Following the incident on 06 July 2019 where a third-party vehicle bumped into your insured vehicle. A claim was registered and processed, to which an assessment of damages related to the said accident were assessed and repairs authorised. The parts related to the repairs were sourced by the insurer and to be provided to the repairer.
The parts were delivered to the repairer and during the process of repairs when the vehicle was stripped. The repairer noticed more damaged parts and notified the insurer, which parts also had to be sourced from a part supplier.
The parts sourcing process and timeline cannot be guaranteed as the insurer depends on the supplier, who in turn depend on the availability of parts. The duty of the insurer is to make sure that an insured is correctly indemnified, and the insured vehicle is repaired up to the manufacturer standards, which the insurer made sure of.
You also have an added Car Hire (Platinum Cover) Benefit on your policy, which pays out in an event of a valid claim.
We confirm that a settlement which is in line with limit of cover on your policy extension was paid into your bank account on the 09th July 2019 after your claim verified.
We trust that you find the above in order.
Sincerely,
Oakhurst Resolutions Team
Oakhurst Resolutions Team
TM
Thembo M's updateReviewer Update
10 Sept 2019, 12:34They apoligised for inconvience on the 22rd August and now ? What should be call it?
TM
Thembo M's update10 Sept 2019, 12:34
Reviewer Update
They apoligised for inconvience on the 22rd August and now ? What should be call it?
TM
Write a reply:
Thembo M's updateReviewer Update
10 Sept 2019, 12:36The response from OAKHURST was not 100% honest , they responded saying parts have been supp**** to the panel shop, the panel beater has completed all repairs after they "received the parts from insurance" only to discover the locking mechanism of the vehicle was never delivered. I am still without a car again for another week, because they failed to perform one task , to ensure that all parts get to the suppler on time.
The insurance has received full premium for two months and have done very little with my additional stress of not having a vehicle. OAKHURST is a money making scheme with no feelings for their customers . I am a platinum policy holder , i should not be having such trouble . When i purchased the vehicle and they came highly recommended little did I know!!
I have been without a car for almost (70 days) from 7 July and today is 10 September and still going there is not real factual statements that prohibits OAKHURST to provide me with service that will fast pace the repairs of the vehicle within a reasonable time.
They have been shifting blame from parts supplier , panel beater etc.
I can say confidently that, they are not worth the money they are paid , they do not have seamless process to ensure they minimize stress to their customers. They only want to gain and get premiums from customers with minimum value to reciprocate. I am truly disgusted and not to mention my current expense which has been inflated because they lack good processes in their company.
This actually reminded me of an encounter with one lady , when i went to service a car in Pinetown a while ago . When i told her i was with OAKhurst . She could not believe it but her response was " NOT EVEN IF THEY WERE THE LAST INSURANCE ON EARTH"
I did not understand her statement at the time because , i had not had any car claim, now that i have experience their " SERVICE FIRST HAND" . I know why she would have opted to be without insurance than to sign up with OAKHURST.
I do not believe that anyone who has a car takes insurance and aims to have an accident , mostly because of the inconvenience.
The house vehicle delivers girls to school gets me to work which is 110 km away single trip , without a car these cost have escalated beyond my comprehension and OAKHURST has just been giving excuses and making expensive errors for me. They were suppose to assist me not inflate cost by being *********** . They have been cunning and i was not aware . Treating customers with care and sell a product that benefits them only .
They should be careful of short term success !! , these are very difficult economic times and fewer people can afford and are willing to have insurance.
They should be careful!!!! Private Reply
The insurance has received full premium for two months and have done very little with my additional stress of not having a vehicle. OAKHURST is a money making scheme with no feelings for their customers . I am a platinum policy holder , i should not be having such trouble . When i purchased the vehicle and they came highly recommended little did I know!!
I have been without a car for almost (70 days) from 7 July and today is 10 September and still going there is not real factual statements that prohibits OAKHURST to provide me with service that will fast pace the repairs of the vehicle within a reasonable time.
They have been shifting blame from parts supplier , panel beater etc.
I can say confidently that, they are not worth the money they are paid , they do not have seamless process to ensure they minimize stress to their customers. They only want to gain and get premiums from customers with minimum value to reciprocate. I am truly disgusted and not to mention my current expense which has been inflated because they lack good processes in their company.
This actually reminded me of an encounter with one lady , when i went to service a car in Pinetown a while ago . When i told her i was with OAKhurst . She could not believe it but her response was " NOT EVEN IF THEY WERE THE LAST INSURANCE ON EARTH"
I did not understand her statement at the time because , i had not had any car claim, now that i have experience their " SERVICE FIRST HAND" . I know why she would have opted to be without insurance than to sign up with OAKHURST.
I do not believe that anyone who has a car takes insurance and aims to have an accident , mostly because of the inconvenience.
The house vehicle delivers girls to school gets me to work which is 110 km away single trip , without a car these cost have escalated beyond my comprehension and OAKHURST has just been giving excuses and making expensive errors for me. They were suppose to assist me not inflate cost by being *********** . They have been cunning and i was not aware . Treating customers with care and sell a product that benefits them only .
They should be careful of short term success !! , these are very difficult economic times and fewer people can afford and are willing to have insurance.
They should be careful!!!! Private Reply
Write a reply:
TM
Thembo M's update10 Sept 2019, 12:36
Reviewer Update
The response from OAKHURST was not 100% honest , they responded saying parts have been supp**** to the panel shop, the panel beater has completed all repairs after they "received the parts from insurance" only to discover the locking mechanism of the vehicle was never delivered. I am still without a car again for another week, because they failed to perform one task , to ensure that all parts get to the suppler on time.
The insurance has received full premium for two months and have done very little with my additional stress of not having a vehicle. OAKHURST is a money making scheme with no feelings for their customers . I am a platinum policy holder , i should not be having such trouble . When i purchased the vehicle and they came highly recommended little did I know!!
I have been without a car for almost (70 days) from 7 July and today is 10 September and still going there is not real factual statements that prohibits OAKHURST to provide me with service that will fast pace the repairs of the vehicle within a reasonable time.
They have been shifting blame from parts supplier , panel beater etc.
I can say confidently that, they are not worth the money they are paid , they do not have seamless process to ensure they minimize stress to their customers. They only want to gain and get premiums from customers with minimum value to reciprocate. I am truly disgusted and not to mention my current expense which has been inflated because they lack good processes in their company.
This actually reminded me of an encounter with one lady , when i went to service a car in Pinetown a while ago . When i told her i was with OAKhurst . She could not believe it but her response was " NOT EVEN IF THEY WERE THE LAST INSURANCE ON EARTH"
I did not understand her statement at the time because , i had not had any car claim, now that i have experience their " SERVICE FIRST HAND" . I know why she would have opted to be without insurance than to sign up with OAKHURST.
I do not believe that anyone who has a car takes insurance and aims to have an accident , mostly because of the inconvenience.
The house vehicle delivers girls to school gets me to work which is 110 km away single trip , without a car these cost have escalated beyond my comprehension and OAKHURST has just been giving excuses and making expensive errors for me. They were suppose to assist me not inflate cost by being *********** . They have been cunning and i was not aware . Treating customers with care and sell a product that benefits them only .
They should be careful of short term success !! , these are very difficult economic times and fewer people can afford and are willing to have insurance.
They should be careful!!!! Private Reply
The insurance has received full premium for two months and have done very little with my additional stress of not having a vehicle. OAKHURST is a money making scheme with no feelings for their customers . I am a platinum policy holder , i should not be having such trouble . When i purchased the vehicle and they came highly recommended little did I know!!
I have been without a car for almost (70 days) from 7 July and today is 10 September and still going there is not real factual statements that prohibits OAKHURST to provide me with service that will fast pace the repairs of the vehicle within a reasonable time.
They have been shifting blame from parts supplier , panel beater etc.
I can say confidently that, they are not worth the money they are paid , they do not have seamless process to ensure they minimize stress to their customers. They only want to gain and get premiums from customers with minimum value to reciprocate. I am truly disgusted and not to mention my current expense which has been inflated because they lack good processes in their company.
This actually reminded me of an encounter with one lady , when i went to service a car in Pinetown a while ago . When i told her i was with OAKhurst . She could not believe it but her response was " NOT EVEN IF THEY WERE THE LAST INSURANCE ON EARTH"
I did not understand her statement at the time because , i had not had any car claim, now that i have experience their " SERVICE FIRST HAND" . I know why she would have opted to be without insurance than to sign up with OAKHURST.
I do not believe that anyone who has a car takes insurance and aims to have an accident , mostly because of the inconvenience.
The house vehicle delivers girls to school gets me to work which is 110 km away single trip , without a car these cost have escalated beyond my comprehension and OAKHURST has just been giving excuses and making expensive errors for me. They were suppose to assist me not inflate cost by being *********** . They have been cunning and i was not aware . Treating customers with care and sell a product that benefits them only .
They should be careful of short term success !! , these are very difficult economic times and fewer people can afford and are willing to have insurance.
They should be careful!!!! Private Reply
Write a reply:
Oakhurst Insurance Company's replyOfficial
11 Sept 2019, 10:12Dear Thembo
Thank you for contacting us.
We have referred your complaint to a consultant for investigation and they will be in touch with you shortly.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
We have referred your complaint to a consultant for investigation and they will be in touch with you shortly.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply11 Sept 2019, 10:12
Official
Dear Thembo
Thank you for contacting us.
We have referred your complaint to a consultant for investigation and they will be in touch with you shortly.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
We have referred your complaint to a consultant for investigation and they will be in touch with you shortly.
Regards
Oakhurst Resolutions Team