Poor customer service and claim *******.

First of all I have a complaint against this company. I had a claim which they(Oakhurst Insurance) paid out, I also had shortfall cover for my vehicle. After the claim payout by Oakhurst I lodged a claim with my shortfall cover insurance provider, who declined my claim saying that my car was under insured. My vehicle was insured for its retail value, which is the highest value for which a vehicle can be insured for, this was with Oakhurst. So how is it possible that my vehicle was under insured? It is after this that I realised that Oakhurst had underpaid my insurance claim, they basically paid out the trade value which is always lower than the retail value of the vehicle, this is a *******!! This is when I wrote to them about this issue. I sent all the forms requested from, three weeks later after waiting for a response I then send another email asking what their response to my complaint is. I am told then to send the form to some other email address which I don't even know, I guess it is their complaints resolutions mail box I really don't know . I am being being sent from pillar to post, this should not be. This is not the service I expect from such a company. This is not what I expect from an insurance company. I am highly dissatisfied with their service, first it's the underpaid claim and now I am being sent from one person to another, no this is not good customer service at all. When dealing with people's money as a company you should insure that you are trustworthy, after this will I ever use this company to insure my goods again, I think not. I would not recommend this company to anyone.