Poor and delayed customer delivery

<p>I met in an accident in April 2016 and my vehicle was collected by the Oakhurst Insurance Company on the 07/04/2016. I was promised by Mark and Robin the assesors from Oakhurst that my vehicle will be repaired by the Durban South Panel beaters within 2 months time. I was not given any courteousy vehicle eventhough i was promised by Neville from Durban South Panel beaters that 1 will be provided. After 4 months of numerous calls to Durban South Panel beaters we were finally allowed to view the vehicle status. Upon viewing it there were many faults found so the vehicle was left behind to be fixed again. We were finally called back to collect the car after a week and found the following faults: 1. The headlights were not focused, 2. The fender liner was damaged, 3. Aircon was not functional, 4. Bonnet was not aligned and the list goes on. We contacted the Oakhurst Insurance Company to advise of our dissatisfaction and the car was taken back. Another week later the car was ready for collection. Upon driving home the vehicle heat gauge showed that it was heating up and we drove it to our local mechanics workshop. He found that the head gasket was blown due to the leaking radiator. The front of the vehicle was stripped by the mechanic and he found that the vehicle was put together by cable ties and self tapping *****s. Silicon was used to mount the fog lights and the globes of the headlights were held together by *****s. The aluminium bumper reinforcements were cracked which means it wasnt replaced. After a week of several calls to Oakhurst an assesor came out to view the status of the car. The assesor named Kozal advised us that he has no words to describe the poor workmenship carried out by Durban South Panel Beaters and that the vehicle is not road worthy. Kozal promised to get back to us the next day (Tuesday-30/08/16) but he did not get back to us and when we tried to contact him or Oakhurst Insurance Company there answer or even a call back. Till today (Sunday - 04/09/16) we do not have our vehicle, a courteousy vehicle or received any reponse from the assessor Kozal or the Company Oakhurst Insurance. If this is the kind of customer services received from Oakhurst Insurance and Durban South then we highly discourage any person to even consider taking any policies/services with them. </p>