JG
Javulani G
1 reviews | Active since Jun 2019
03 Jun 2019, 21:30
Personal
On the 23-03-19 my car was hijacked and my claim was rejected because my smart box it didn't pick a signal from netstar.i ask them a report that i was removed on the day of incidents or it's was having a fault but I never received that report even today.they say i have to make sure that is working all the time,because tracking company they have tell me if it was not working.
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Replies (3)0
Replies (3)
Oakhurst Insurance Company's replyOfficial
04 Jun 2019, 16:09 Dear Given
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply04 Jun 2019, 16:09
Official
Dear Given
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
05 Jun 2019, 10:04Dear Given
We have tried to cal you on the number you supp**** but have not been able to do so.
Please could you provide us with your claim number in order for us to investigate your complaint.
Regards
Oakhurst Resolutions Team
We have tried to cal you on the number you supp**** but have not been able to do so.
Please could you provide us with your claim number in order for us to investigate your complaint.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply05 Jun 2019, 10:04
Official
Dear Given
We have tried to cal you on the number you supp**** but have not been able to do so.
Please could you provide us with your claim number in order for us to investigate your complaint.
Regards
Oakhurst Resolutions Team
We have tried to cal you on the number you supp**** but have not been able to do so.
Please could you provide us with your claim number in order for us to investigate your complaint.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
12 Jun 2019, 16:14Dear Given
We refer to your complaint logged on Hello Peter dated 03 June 2019, the contents have been noted.
We confirm that a thorough investigation was conducted and our formal response was furnished to you on 23 May 2019 of which all relevant concerns were adequately addressed.
As per the terms and conditions of your policy, it remained your responsibility to ensure that your Oakhurst Smart-Box is in good working order at all times in order for you to enjoy comprehensive cover under your Policy.
We trust you find the above in order.
kind regards,
Oakhurst Resolutions Team
We refer to your complaint logged on Hello Peter dated 03 June 2019, the contents have been noted.
We confirm that a thorough investigation was conducted and our formal response was furnished to you on 23 May 2019 of which all relevant concerns were adequately addressed.
As per the terms and conditions of your policy, it remained your responsibility to ensure that your Oakhurst Smart-Box is in good working order at all times in order for you to enjoy comprehensive cover under your Policy.
We trust you find the above in order.
kind regards,
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply12 Jun 2019, 16:14
Official
Dear Given
We refer to your complaint logged on Hello Peter dated 03 June 2019, the contents have been noted.
We confirm that a thorough investigation was conducted and our formal response was furnished to you on 23 May 2019 of which all relevant concerns were adequately addressed.
As per the terms and conditions of your policy, it remained your responsibility to ensure that your Oakhurst Smart-Box is in good working order at all times in order for you to enjoy comprehensive cover under your Policy.
We trust you find the above in order.
kind regards,
Oakhurst Resolutions Team
We refer to your complaint logged on Hello Peter dated 03 June 2019, the contents have been noted.
We confirm that a thorough investigation was conducted and our formal response was furnished to you on 23 May 2019 of which all relevant concerns were adequately addressed.
As per the terms and conditions of your policy, it remained your responsibility to ensure that your Oakhurst Smart-Box is in good working order at all times in order for you to enjoy comprehensive cover under your Policy.
We trust you find the above in order.
kind regards,
Oakhurst Resolutions Team