1 reviews | Active since Mar 2011
Pathetic & Uncaring Client Service - Do Not Care
Friday 1 Jun had my car broken into (The lock was damaged beyond repair) Reported this to Oakhurst on 1 Jun 18 - Steffanie (Nothing was done)
Sat 9 Jun receive call - nothing processed on system.
Re-send everything as requested again on Monday.
Wednesday no response or feedback, I than had to phone only to be told "Send photo of car licence" - This was not requested in the e-mail!!!! I send and phoned to find out "Did they receive it? Yes"
My next question, is that is has been 3 weeks today, still driving around JHB with a broken door lock, spend R2500.00 to put an alarm in my car so that I can do my work! Response received, still to be sent to assessor who will contact me - NOTHING HAS HAPPENED!!!@!!
You do not care a damn about your clients concerns, as the client here I am doing all the follow up instead of your client services???????
{I WANT THIS APPROVED ASAP SO THAT I CAN GET THE LOCK FIXED!@!}
Dear Cyril
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations i 4 days. A consultant from our ResolutionsTeam will be appointed to deal with your complaint. The appointed consultant will deal directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Cyril
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigations i 4 days. A consultant from our ResolutionsTeam will be appointed to deal with your complaint. The appointed consultant will deal directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Cyril
We apologise for the service you received, the delay with regard to the processing of your claim and the inconvenience caused.
We confirm that your claim was settled and finalised as per the terms and conditions of your policy.
Oakhurst Resolutions Team
Dear Cyril
We apologise for the service you received, the delay with regard to the processing of your claim and the inconvenience caused.
We confirm that your claim was settled and finalised as per the terms and conditions of your policy.
Oakhurst Resolutions Team
Dear Cyril
We apologise for the service you received, the delay with regard to the processing of your claim and the inconvenience caused.
We confirm that your claim was settled and finalised as per the terms and conditions of your policy.
Oakhurst Resolutions Team
Dear Cyril
We apologise for the service you received, the delay with regard to the processing of your claim and the inconvenience caused.
We confirm that your claim was settled and finalised as per the terms and conditions of your policy.
Oakhurst Resolutions Team
We are not missing the point or attempting to cover anything up. Oakhurst was at fault, hence our sincere apology.
Like all matters in which Oakhurst was at fault, this matter will be analysed to identify gaps and to establish where improvement is needed.
We are not missing the point or attempting to cover anything up. Oakhurst was at fault, hence our sincere apology.
Like all matters in which Oakhurst was at fault, this matter will be analysed to identify gaps and to establish where improvement is needed.