1 reviews | Active since May 2018
Pathetic services!! Would not recommend to anyone
After 2 months of going back and forth with Oakhurst insurance my vehicle has not been attended to, pathetic service I received from Rosalie, she never responds to email/phone calls and I get to be told she’s the only one dealing with claims, she was off for few days and not one consultant attended to her workflow. No one cares about client service, not even the resolution department, I don’t understand why AA insurance chose them for their vehicle insurance. I will never recommend to anyone.
Dear Mr. Maepa
We sincerely apologise for the delay.
There has been a delay with the extra parts which were needed to finalise the repairs to your vehicle. We however, confirm that we received correspondence from the repairer confirming that your vehicle should be ready for collection by 29 June 2018. We further confirm that you were contacted by a consultant to give an update on the repairs. Kindly note that we are doing a constant follow-up with the repairer to ensure that there are no further delays.
We trust you find the above in order.
Oakhurst Resolutions Team
Dear Mr. Maepa
We sincerely apologise for the delay.
There has been a delay with the extra parts which were needed to finalise the repairs to your vehicle. We however, confirm that we received correspondence from the repairer confirming that your vehicle should be ready for collection by 29 June 2018. We further confirm that you were contacted by a consultant to give an update on the repairs. Kindly note that we are doing a constant follow-up with the repairer to ensure that there are no further delays.
We trust you find the above in order.
Oakhurst Resolutions Team