Pathetic service. unreasonable process. *********.

I have been trying to finalise a claim for my car for the past three weeks. I call every day and get promises of call returns which never come through. I was informed that I now need to pay 4 excesses for my vehicle. The policy was changed and sent to me when I asked them to update my residential address. I was not informed of any changes to the actual structure. That is completely *********. I get pushed around everyday and have to speak to numerous people to try and get any answer. DO NOT SIGN UP WITH OAKHURST!!!!