ZS
Zandile S

1 reviews | Active since Jan 2017

31 Mar 2017, 08:26

Pathetic claim process and Service

<p>I'm sending this out of frustration. I'm getting pathetic service from Oakhurst insurance. The manager and consultant are useless. Been sending emails to Ashley Roberts and Ansullette Kuhn with no luck.</p> <p> </p> <p>I submitted a claim and provided the insurance with the documents required. Each and every day I get sms requesting different information when I call the consultant she can even explain it herself. When you sell such products to your clients you never mention the hassle you give them when it comes to claiming. I willl not recommend Oakhurst to any individual.</p> <p> </p> <p>I'm sick and tired to be on the phone wholday trying to sort this.</p> <p> </p> <p>Your stuff is reply ***********.</p> <p> </p> <p>I'm expecting a call from someone superior and have this sorted by today.</p>

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Replies (2)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply31 Mar 2017, 09:15
Official

Dear zandilesigege

Thank you for getting in touch with us.

We will investigate your complaint and get back to you soonest.

Kind regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply04 Apr 2017, 15:55
Official

Dear Ms Sigege

We refer to the above matter and your complaint regarding the claim process which was referred to our office.

We have concluded our investigation and according to our records the process was followed correctly and all the information that was requested from you was done to enable us o proceed with the claim process.

We confirm that a settlement was offered to you and on your acceptance was paid into your account.

We apologise sincerely for any misunderstanding or inconvenience that may have been caused.

It is our submission that the claim handling process was finalised.

Regards

Oakhurst Resolutions Team