Pathetic and dishonest service

<p>My vehicle was hi jacked on the 7th of april , and got recovered within an hour. Upon reporting the case the car was taken away by the police to an impound center . I called oakhursut the next morning and put in a claim to replace the locks and ignition set as the people who hijacked me left with the original key. On monday the 10th i got the car frm the impound and oakhusrt took it to one of their pannel beaters . A week later theres was no progress on the claim or fixing my car , after numerous calls i was refered to Shantel Skeeters who told me she has transfared my claim to the claims department , waited another week and after nemerous calls i get told that my claim is at the verification department , a few days later i call , she says its at the authorisation department which she said she wont comment on wen it would be done , i went to explain to her that the vehicle is insured and used for business purposes and she tell me thhey have had their assessor look at the car and he has determined that i jus need a new keys worth 5000 whike the original keys are out there with people who hijacked me. Because of that i decided its worth fixing the locks my self as it looked like this would go on for ever while im waiting and losing business over 5000 repairs i had entrusted oakhusrt to hangle, i decided to cancelled the claim and now i have troubles getting my car back , shantel keeps telling me the car has been released and all towing fees have been settled while their panel beater but the pannel beater wont give me my car siting no arrangement have been reached . On a third week waiting on to authorise a 5000 spend on changing the keys Oakhust wch i couldnt get help , now i cant even get my car back to make fix it my self especialy after the premiums i contribute every month</p>