Over two months phone claim and still has not received it.

Good morning Hello Peter, I would like you to help me with the above AA Insurance Company. My three year old daughter damaged my laptop and phone on the 11th of June 2020so I lodged a claim to Oakhurst Insurance Company on the 12th of June 2020. They acknowledged my claim on the 12th. On the 15th of June they wrote to me, telling me that I need to give them all they've requested for my within 7 days or my claim will be cancelled and I will be reliable for any cost they got into for opening the claim for me. On the 7th, they closed both my claims, laptop and phone. I answered back reminding the that my contract says I have 14 days to collect the information. (I couldn't understand them because, firstly it's during lock down. I had to take both devices for assessment. Above it all, on the 16th of June it was public holiday). They told me that they will open it and they will process everything when I give them all they had requested. When I finally got all they needed from me, they started to make me their offer. Laptop was below the standard of the one that got damaged. I refused it. They asked to come a quote of the one that is similar to that one. I did, they decided to pay me out. For the phone, the lady who is handling my claim, told me that they have sourced and find the exact phone I insured. I told her that at Phone they told me that they have stopped making the iPhone 6 Plus. She told me that by their standards, if they can find the exact phone I have insured, they are suppose to give that one. I said ok. She told me that their supplier will get in contact with me so we can arrange the delivery time etc. He contacted me but after that, a month passed and didn't hear from anyone of them. Then another lady from the same Insurance Company called and told me that their supplier can't get hold of me. I told that she was successful to get InTouch with me so obviously it's their support that has a problem. She asked for my email address so she can give it to him. I gave it to her. Later that day I received an email from the supplier explaining to me that he doesn't have the iPhone 6 plus. By the time he offered to get me one, he was waiting for his supplier to get him one. But now since he doesn't have that one, he would like to offer me iPhone 8. He explained that it has the same capacity as the iPhone 6 Plus I had. When the phone was delivered to me I was just shocked to see the size of the box. It was too small. I don't like small screens because I use my phone for my business also. So I didn't open the box and wrote to the insurance company about 2 weeks ago. Telling them that I need them to come and the phone and replace it with the iPhone 8 plus at least (which is still even less that the money I insured my phone with. I insured it with R12000.00). The phone was collected on the 5th of August 2020 about 10h13. It's after 8 days now and I haven't received a phone or not even anyone has contacted me. I had this insurance for more than 3 years now. This is my first claim with them and this is the service they offer me. I have been paying without it without any hassle. A claim of a phone takes the over 2 months to pay. Please help me, I am in need of a phone as in 2 months ago. This is not a good experience at all. Please help me.