Outsurance

I wanted to cancel my outsurance policy today and the consultant kept me on the line for 13 minutes trying to change my mind until my Manager phoned and I told him I want it canceled and he can phone me back once it has been canceled. then I get this SMS while I am on the phone with my Manager

" OUTSURANCE Hi, we have been unable to reach you. Your cover with us remains active. Please call us on ***should you wish to make any changes."

Excuse me I have just asked you to cancel my policy. I had a back operation and told the consultant I do not want to discuss the matter as I am sore and would like to go lay down, and must listen to him, he actually interrupted me by talking to him saying I must listen to him. This is pathetic, I have been upset with Outsurance and gave them my feedback and all I want is to cancel my policy!

If any money is taken by Outsurance from my banking account this month end I will not leave it there. With their recordings, I have told him not once but several times I want to cancel my policy and that is what I expect!!! I also have the whole conversation recorded thank you to "truecaller"!!

PATHETIC HOW THEY WANT TO KEEP YOU AS A CLIENT WHEN THEY CAN NOT EVEN PHONE YOU AND ASSIST YOU WHEN YOU ASK THEM TO DO SO!!! AND NOW THAT I WANT TO CANCEL THEY TRYING THEIR BEST TO KEEP ME AS A CLIENT!!!!