MN
Margaret N

1 reviews | Active since Apr 2009

11 Mar 2016, 12:36

OUT OF THIS WORLD SERVICE - THANK YOU

I would like to extend my greatest gratitude to Tebogo Soldaat and Sibonda Luphuwana.<br> They provided out of this world excellent service and attitude. I was very disappointed and very angry but they listened and understood my concerns. They apologised and were willing to listen to me. I am impressed by that Tebogo knew what to say to me and already worked on my policy before calling me. <br> You are so much appreciated. Keep up the good work of serving your customers. You are the best!!!<br> I would also like to send my gratitude to the OAKHURST Management for understanding<br> <br> I was almost at the edge of cancelling my insurance. They listened and met my concerns within an hour. All was clarified and sorted out. <br> My policy was reviewed, monthly premium was reduced with more than R200, and my car access as well was reduced with immediate effect. <br> <br> I have learnt that one should raise their concerns first before taking any actions. If you say nothing no one will know your problems.<br> <br> Thank you Oakhurst for the Excellent Service<br>

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Replies (1)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply11 Mar 2016, 16:18
Official
Hello nandinti,

Thank you very much for your compliment about the excellent service you received from Tebogo and Sibonda. It's always wonderful when someone is recognized for doing a great job.

Have a lovely day.
The Oakhurst Team