Oarkhurst bad insurance company ever

I have a 3rd party claim back in December and followed the 3rd party claim process with the insurer. I've been waiting for a claim to be settled, we agreed on a settlement and signed the funds release form on the 04/05/2019 finally.

I was expecting a payment but still no payment till today. I called them today to find out why there's no payment as yet. Kayla Moses assisted me, I WANTED TO KNOW WHAT'S DELAYING THE PAYMENT. She told me that the Consultant that's dealing with my claim told her that she's still waiting for management to approve the payment. I told her that I don't understand why they still need to approve the payment while I have signed the release form for the funds more than a month ago. I've requested to speak with management or the person handling my claim. She REFUSED to call them told me that I cant because they're in a meeting and the consultant she's busy on the phone. so basically, I cant speak with anyone but her and she has no answer's for me.

I cant believe the customer service and experience I've got from Oakhurst.

kind regards Alex Mothobi ( ********** 453) Claim No Surt ********** 00005