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lindiswa M
1 reviews | Active since Oct 2019
07 Nov 2019, 08:27
Oakshurst Smart-Box not reliable
On the 9th of December 2018 I had involved in an accident, the car tracking device informed me immediately and willing to help me. Dotsure Insurance does not want to pay any damaging because they said that the Smart - Box tracking device was not working. Since that time the Oakshurst Smart - Box tracking device deducted the money on my bank where as knew that they took my car on my side. In April 2019 I decided to reverse money to my bank and stop deduction. I phoned them told that I need my car immediately they not give me my car till now and continue to send me an e-mail demanded money but they can't tell me where my car is.
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Replies (3)
Oakhurst Insurance Company's replyOfficial
07 Nov 2019, 09:13Dear Lindiswa
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Department
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Department
Oakhurst Insurance Company's reply07 Nov 2019, 09:13
Official
Dear Lindiswa
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Department
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Department
Oakhurst Insurance Company's replyOfficial
07 Nov 2019, 12:18Dear Lindiswa
We have sent an e mail to the address you provided requesting more details.
Kindly reply to the e mail with the details required as soon as possible in order for us to assist you.
Regards
Oakhurst Resolutions Team
We have sent an e mail to the address you provided requesting more details.
Kindly reply to the e mail with the details required as soon as possible in order for us to assist you.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply07 Nov 2019, 12:18
Official
Dear Lindiswa
We have sent an e mail to the address you provided requesting more details.
Kindly reply to the e mail with the details required as soon as possible in order for us to assist you.
Regards
Oakhurst Resolutions Team
We have sent an e mail to the address you provided requesting more details.
Kindly reply to the e mail with the details required as soon as possible in order for us to assist you.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
07 Nov 2019, 14:04Dear Lindiswa
You have approached the Ombudsman for Short Term Insurance (OSTI) for a resolution to your complaint. This matter is still pending, therefore we will refrain from commenting on the content thereof. For feedback in this regard, you must contact the OSTI directly.
With regards the whereabouts of your vehicle, we confirm that your vehicle has been kept at one of our storage yards and that you have been made aware of this on several occasions. In addition to this, we have previously offered to bring your vehicle to you, but you refused to provide us with a return address.
Today we called you in order to assist with getting your vehicle back to you, but again you refused to comply. We have sent you an email containing the contact details of our storage yard. You now have all the necessary information to get your vehicle back.
Kind regards
Oakhurst Resolutions Team
You have approached the Ombudsman for Short Term Insurance (OSTI) for a resolution to your complaint. This matter is still pending, therefore we will refrain from commenting on the content thereof. For feedback in this regard, you must contact the OSTI directly.
With regards the whereabouts of your vehicle, we confirm that your vehicle has been kept at one of our storage yards and that you have been made aware of this on several occasions. In addition to this, we have previously offered to bring your vehicle to you, but you refused to provide us with a return address.
Today we called you in order to assist with getting your vehicle back to you, but again you refused to comply. We have sent you an email containing the contact details of our storage yard. You now have all the necessary information to get your vehicle back.
Kind regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply07 Nov 2019, 14:04
Official
Dear Lindiswa
You have approached the Ombudsman for Short Term Insurance (OSTI) for a resolution to your complaint. This matter is still pending, therefore we will refrain from commenting on the content thereof. For feedback in this regard, you must contact the OSTI directly.
With regards the whereabouts of your vehicle, we confirm that your vehicle has been kept at one of our storage yards and that you have been made aware of this on several occasions. In addition to this, we have previously offered to bring your vehicle to you, but you refused to provide us with a return address.
Today we called you in order to assist with getting your vehicle back to you, but again you refused to comply. We have sent you an email containing the contact details of our storage yard. You now have all the necessary information to get your vehicle back.
Kind regards
Oakhurst Resolutions Team
You have approached the Ombudsman for Short Term Insurance (OSTI) for a resolution to your complaint. This matter is still pending, therefore we will refrain from commenting on the content thereof. For feedback in this regard, you must contact the OSTI directly.
With regards the whereabouts of your vehicle, we confirm that your vehicle has been kept at one of our storage yards and that you have been made aware of this on several occasions. In addition to this, we have previously offered to bring your vehicle to you, but you refused to provide us with a return address.
Today we called you in order to assist with getting your vehicle back to you, but again you refused to comply. We have sent you an email containing the contact details of our storage yard. You now have all the necessary information to get your vehicle back.
Kind regards
Oakhurst Resolutions Team