TN
Tebatso N

1 reviews | Active since May 2018

04 May 2018, 10:40

Oakhurst worst service and ******

This insurer is the worst service provider They delay on responses And make up clauses as they go along so that they do not make pay outs.

0
Replies (3)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply04 May 2018, 10:54
Official

Good day

Thank you for contacting us.

Kindly note that our turnaround time for complaint investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as supp**** by you, A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.

We trust you find the above in order.

Regard

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply09 May 2018, 10:18
Official

Tebatso

The Insurer has attempted to contact you on several occasions to request more information, without success.

We would like an opportunity to resolve the complaint and can only proceed once we have more information.

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply09 May 2018, 10:18
Official

Tebatso

The Insurer has attempted to contact you on several occasions to request more information, without success.

We would like an opportunity to resolve the complaint and can only proceed once we have more information.

Oakhurst Resolutions Team