1 reviews | Active since Jun 2018
Oakhurst worst Insurance
Good Day
I was involved in an accident on the 04th December 2017. I claimed with Oakhurst insurance. I had to wait until March for my vehicle parts to be delivered, no updates from the insurance were provided as I had to be the one who followed up with them. Finally parts got delivered and I took my vehicle to denver Auto Body Repairers in Isando. My vehicle came back with a grill not properly aligned and a crack on the grill corner. I took my vehicle to Denver three times for the same issue, today I had to leave it again for the 4th time. Up to this day my vehicle is still not properly fixed. I constantly have to be the one who does follow ups with the panel beater and the insurance. Oakhurst insurance and Denver Auto Body Repairers are the worst service providers. Will car finally get fixed, its over 6 months now, approaching the 7th month.
Dear Kabotho
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Kabotho
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Kabotho
We apologise for the inconvenience caused due to the delay of the repairs to your vehicle.
We confirm that you were contacted on 06 July 2018 and requested to provide photographs of the faults you noticed on the vehicle after the repairs were done. As soon as you provide the photographs the matter will be addressed with the repairer.
We trust you find the above in order.
Regards
Oakhurst Resoluions Team
Dear Kabotho
We apologise for the inconvenience caused due to the delay of the repairs to your vehicle.
We confirm that you were contacted on 06 July 2018 and requested to provide photographs of the faults you noticed on the vehicle after the repairs were done. As soon as you provide the photographs the matter will be addressed with the repairer.
We trust you find the above in order.
Regards
Oakhurst Resoluions Team