KB
Kegomoditswe B
1 reviews | Active since May 2019
12 Jul 2019, 13:31
Oakhurst undermining our requests
I am still going to expose Oakhurst for their worst service. I feel undermined for the offer they gave me after their client hit my car and left it with a write off they want to give 4500 for what??? What happened to giving me the value of the total amount of my car! Ombudsman needs to help me with this as our dear company uses gender and age to assist us. I’m sorry I won’t settle for less as I was not the one at fault
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Oakhurst Insurance Company's replyOfficial
18 Jul 2019, 15:52Dear Kegomoditswe
We refer to your complaint logged on 12 July 2019 regarding the outcome of your 3rd party claim against Oakhurst Insurance.
We confirm that a detailed explanation relating to the offer was sent to you on 12 July 2019. The final offer which is less the salvage amount as we (insurer) are not keeping the vehicle, remains R45 300.00 and not R4500 as you have stated (We assume that this may have been a typing error by you).
Furthermore, kindly note that we will not be addressing the matter further on this platform. However, you are well within your rights to escalate same to the Ombudsman as you have alluded.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
We refer to your complaint logged on 12 July 2019 regarding the outcome of your 3rd party claim against Oakhurst Insurance.
We confirm that a detailed explanation relating to the offer was sent to you on 12 July 2019. The final offer which is less the salvage amount as we (insurer) are not keeping the vehicle, remains R45 300.00 and not R4500 as you have stated (We assume that this may have been a typing error by you).
Furthermore, kindly note that we will not be addressing the matter further on this platform. However, you are well within your rights to escalate same to the Ombudsman as you have alluded.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply18 Jul 2019, 15:52
Official
Dear Kegomoditswe
We refer to your complaint logged on 12 July 2019 regarding the outcome of your 3rd party claim against Oakhurst Insurance.
We confirm that a detailed explanation relating to the offer was sent to you on 12 July 2019. The final offer which is less the salvage amount as we (insurer) are not keeping the vehicle, remains R45 300.00 and not R4500 as you have stated (We assume that this may have been a typing error by you).
Furthermore, kindly note that we will not be addressing the matter further on this platform. However, you are well within your rights to escalate same to the Ombudsman as you have alluded.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
We refer to your complaint logged on 12 July 2019 regarding the outcome of your 3rd party claim against Oakhurst Insurance.
We confirm that a detailed explanation relating to the offer was sent to you on 12 July 2019. The final offer which is less the salvage amount as we (insurer) are not keeping the vehicle, remains R45 300.00 and not R4500 as you have stated (We assume that this may have been a typing error by you).
Furthermore, kindly note that we will not be addressing the matter further on this platform. However, you are well within your rights to escalate same to the Ombudsman as you have alluded.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team