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Audene H

1 reviews | Active since Mar 2012

06 May 2019, 16:25

oakhurst sucks

On Friday 03.05.2019 at 20:28 i contacted Oakhurst as i had locked my car keys in the car, I was then referred to the AA - when i had exlained that my car keys and handbag was locked in the car an the only information i had was my Reg number, i then had to break the window as the AA was told not to assist me as per my insurance. I now have to incur more costs. this is now the second incident ive had with oakhurst, the first was a claim that was rejected because i did not pay the excess .

I am fed up with the service i am recieving. why have insurance and have road side assistance when they cant assist or even pay a claim? Who is going to pay the R2000 for the window repair because my insurance could not assist me

0
Replies (2)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply06 May 2019, 16:45
Official
 Dear Audene

Thank you for contacting us. 

Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform. 

We trust you find the above in order. 

Regards 

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply28 May 2019, 13:21
Official
Dear Audene

We refer to your HelloPeter complaint logged on 06 May 2019, contents of which have been noted.
Following a call your daughter made requesting roadside assistance on 03 May 2019.  You were dissatisfied with the response she received and that there was no assistance in that regard.
  • When your daughter called she only could provide the vehicle registration number to which she was advised is not an opted search engine to access a policy holder’s profile.  She was advised by the agent she spoke to that she needs to either provide your ID number or policy number in order to access your (policyholder) profile.  

  • She advised at that point that she did not have the required details, and undertook to call back. Our records confirms that no further calls was received from your daughter on the day in question.

  • It is a condition of your Emergency Benefit that you will need provide the agent assisting with your ID number or policy number.

  • Once your membership has been verified, the full details of your emergency will be taken and the relevant service will be provided.

We sincerely apologise for the inconvenience caused.
We trust you find the above in order.
 Regards, 

Oakhurst Resolutions Team