CM
Chantal M
1 reviews | Active since Mar 2019
12 Mar 2019, 11:29
Oakhurst soo ridiculous
Hi Oakhurst client George Phahlela bumped into my car Nissan Juke last year in August. Mr George Phahlela agreed that he was the one at fault My car still had a Auto and General sticker so it was towed to Auto and General of which i was quoted R120 000 to fix it as i have defaulted on payment. Oakhurst asked me to do 3 quotes from different panel beaters i was quotated a range og R56 000 to R60 000. Only yesterday 7 months later they offering me R6 584 imagine the insult what is it going to fix 7 months later to be so ridiculed. I need this matter to be resolved as soon as possible
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Oakhurst Insurance Company's replyOfficial
15 Mar 2019, 11:07Dear Chantal
We refer to you Hello-Peter complaint logged on 12 March 2019, contents of which have been noted.
We refer to you Hello-Peter complaint logged on 12 March 2019, contents of which have been noted.
- We confirm that you logged a 3rd party claim against a Oakhurst Insurance policyholder;
- A letter containing the 3rd party claim's process and the turnaround time was sent to you;
- After a thorough investigation of your 3rd party claim, feedback was relayed to you whereby an offer was made which you have since declined;
- We confirm that your 3rd party claim was processed correctly in line with the South African Insurance Association’s Code of Conduct.
Regrettably, we cannot fault the insurer herein.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply15 Mar 2019, 11:07
Official
Dear Chantal
We refer to you Hello-Peter complaint logged on 12 March 2019, contents of which have been noted.
We refer to you Hello-Peter complaint logged on 12 March 2019, contents of which have been noted.
- We confirm that you logged a 3rd party claim against a Oakhurst Insurance policyholder;
- A letter containing the 3rd party claim's process and the turnaround time was sent to you;
- After a thorough investigation of your 3rd party claim, feedback was relayed to you whereby an offer was made which you have since declined;
- We confirm that your 3rd party claim was processed correctly in line with the South African Insurance Association’s Code of Conduct.
Regrettably, we cannot fault the insurer herein.
We trust you find the above in order.
Regards,
Oakhurst Resolutions Team