LM
Lindile M
1 reviews | Active since Dec 2018
25 Nov 2019, 09:52
Oakhurst Refused to payout
Oakhurst is misleading when it comes to pay out of shortfalls; they come up with the utmost trivial reasons that does not make sense when they have cover a shortfall claim. I wouldn't advise anyone to insure their cars with them as they will leave you stranded and in Debt with a Bank when they have to payout a shortfall cover. Be careful of them
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Oakhurst Insurance Company's replyOfficial
25 Nov 2019, 10:23Dear Lindile
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply25 Nov 2019, 10:23
Official
Dear Lindile
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team