DJ
Dandre J

1 reviews | Active since Jun 2017

23 Jun 2017, 08:04

Oakhurst Personal Portfolio Consultant, Ms Patricia Bester's excellent client service

<p>My vehicle is currently insured with Oakhurst Insurance Company. In the month of June 2017 everything just went wrong with my debit order for the insurance. The debit order did not go off in time, when it did the wrong amount went off and then to make things even worse I received a sms from Oakhurst indicated that I did not pay my instalment. </p> <p>Very irritated with the whole situation I contacted my Personal Portfolio Consultant, Ms Patricia Bester at Oakhurst indicating my irritation about what had happened and I also requested her to revise my vehicle’s cover as it is now a year older.</p> <p> Within a hour Ms Bester resolved the debit order issue, got my money refunded and revise the cover on my vehicle in a very professional, calm, selective and friendly manner. She shown excellent customer service and Oakhurst must be proud to have her in their team. She was definitely a star in this whole bad situation. THANK YOU so much Ms Bester, which there was a lot more like you, which will make much easier for the client. </p>

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Replies (1)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply26 Jun 2017, 08:28
Official

Thank you very much for posting your positive feedback. We’re delighted that Patricia showed you just how much we value you as a client. We’ll be very glad to share your compliment with Patricia and HER manager.

Warm regards

The Oakhurst Team