OAKHURST NIGHTMARE!!!!

OAKHURST HAS NO IDEA WHERE MY CAR IS??!!!Someone bumped into my car which was parked at the gate on the 01/01/2018, you can imagine the nightmare on the first day of the year. Anyway, I logged a claim with Oakhurst, they sent a truck to tow the car all fine. 02/01/2018 spoke to Ilse Le Roux a consultant who told me I should understand that when she says she will call me back and DOESN'T its because its a CALL CENTRE. 03/01/2018 I called RENEW IT who have the car after receiving a message from them; they are waiting for Oakhurst to send an Assessor before they can confirm what is going to happen with the car. I am not sure what Oakhurst is trying to do but am very angry and disappointed by this lack of service and rudeness. I need answers!!!!!!