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Malekgetho M

1 reviews | Active since Jun 2015

15 Mar 2018, 11:07

OAKHURST is a JOKE

You will run around these people yhoo.!!!! Scheduled service We will contribute up to R1000 towards the service cost on a scheduled vehicle service. Please take note of the following conditions. 1. The claimed service must be a scheduled service as prescribed by the vehicle manufacturer’s specification and frequency. 2. Your vehicle must be serviced at an authorised franchise dealership. 3. You may only claim once per year. 4. We will not pay for any service that occurs within the first 60 (sixty) days of inception of this policy. 5. When you want to claim, you must send us a copy of the paid invoice, and subject to the terms of your policy, we will reimburse you. these are the condition given to me when I opened my policy I have been calling them for more that 6 times and when I asked on the 12 March how long does the claim take to be resolve they said to me 48 hrs and I asked why mine its now 7 days. Yesterday it was a master piece that lady said to me they are waiting for my premium to go through first and on the 22 March that when they will be able to give the final decision. Imagine if I will encounter serious problem with my car it shows that I will not be getting any joy from these people/company. a service reimburse claim to take up to 20 days. I need to reconsider my decision and worse part I took out two policies at this company. You service are very poor

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Replies (2)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply15 Mar 2018, 11:56
Official

Good day

Thank you for contacting us.

Kindly note that our turnaround time for complaint investigations is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you in completion of the investigation and feedback will also be posted on this platform.

We trust you find the above in order.

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply22 Mar 2018, 14:14
Official

Dear Mrs. Msimango

We confirm that you had a claim on 5 March 2018 for a scheduled service reimbur*****t claim under your Roadwise Warranty Policy.

We apologise for the inconvenience caused due to the delay herein.

The Oakhurst Claims department confirmed that prior to finalising your claim, your premium for the month of March 2018 had to be received in order for you to enjoy cover.

Furthermore, the processing of premiums takes 3-5 working days to verify. After verification thereof, your claim will be finalised as per the terms and conditions of your policy.

Kindly allow the process to follow through and should you have any questions after finalization of your claim you are welcome to contact your claims handler.

We trust you find the above in order.

Oakhurst Resolutions Team