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ANDRE H

1 reviews | Active since Sept 2018

03 Sept 2018, 11:07

OAKHURST INSURANCE WORST INSURANCE TO TAKE

The policy premium included the Netstar payment for items installed in the vehicle on 26/06/2018.Upon cancellation of the Oakhurst policy the Netstar policy should also have been cancelled from Oakhurst side.We were not advised that a three year contract was being entered into with Nestar and should we cancel Oakhurst we are still liable for the payments towards Netstar.From the inception of this Oakhurst policy we had problems with them the payments that were not clearly specified to us as amounts were randomly deducted from cheque account.We cancelled the policy due to this and was not informed that we cannot cancel Netstar.Now payments is being deducted towards Netstar. In my opinion when we cancelled the Oakhurst policy,they were supposed to cancel netstar aswell.Never was informed that if we cancel Oakhurst that we are still liable for Netstar. Oakhurst is the worst insurance that we ever encountered and will this incident be logged on Hello Peter and all Social media and confirmed what *********** service was provided from the beginning. Please contact me on ********** 000 and explain what happened and what is the way forward as we will not be held responsible for the payment to nestar now as same was included in the monthly prenuim towards Oakhurst.

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Replies (3)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply03 Sept 2018, 11:54
Official

Dear Andre

Thank you for contacting us.

Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.

We trust you find the above in order.

Regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply11 Sept 2018, 15:54
Official

Dear Andre

We have studied all relevant communications relating to your complaint. Our investigation has determined that the terms of the Smartbox contract were thoroughly explained to the insured and that he agreed to these terms on two occasions. Payment for the Smartbox was included in the insured’s monthly premium whilst the policy was still active. When the insured chose to cancel the insurance policy, he be became liable for the payment of the unit directly to Netstar as per the terms and conditions of the agreement.

We have also established that the debits that you refer to as unauthorised were fully explained and the insured consented thereto.

The relevant recordings confirming same as well as a detailed written response has been sent to you via email.

We trust that you find the above in order.

Oakhurst Resolutions Team

AH
ANDRE H's update11 Sept 2018, 16:00
Reviewer Update
Sorry,satisfaction was not received, This will be referred to attorneys and will Oakhurst be taken to court. Oakhurst never received payment for the insurance except the pro rata payment that was payable and paid for 2 weeks from the time the vehicle was purchased up to the end of June where the full insurance premium was payable. No monthly premium were received by Oakhurst as the first payment of R580 were sent back and the policy cancelled on 01/07/2018 The smartbox was only installed 26/06/2018 and immediately thereafter to policy was cancelled,hence no one received payment,not Netstar and not Oakhurst aswell. Now an amount of R3500 is payable to Nestar for the total duration of 36 months which is ridiculous as the smartbox was only 4 days in the vehivle and then the policy cancelled. You say the contract is between us and Netstar, has got nothing to do with Oakhurst,I beg to differ as the payment towards Oakhurst included the netstar payment.If we pay the R580 to Oakhurst on a monthlky basis,how is Netstar going to receive payment. We wrere unsatisfied with the service of Oakhurst from the beginning.The dealer where we bought the vehicle needed insurance before dispatching and referred us to Oakhurst,but with such disappointment from the beginning,hoiw are we supposed to stay with Oakhurst. I am not satisfy with the outcome of your investigation and require a senior member of Oakhurst to contact us.