1 reviews | Active since Feb 2017
Oakhurst insurance is very ***********
Someone broke into my car on the 13th Of May 2018. Reported the matter on the 14th of May 2018 to Oakhurst insurance they advised me to bring the car so that they could check how big the damage was and that was on the 24th May 2018 they then advised me that I must not take the car with me because it was at a very high risk of being ******. To this day I still don't have my car with me I have paid my excess and I have done everything they requested. I always call them to do a follow up they have never called me to advise how far they are with fixing my car. I'm heading to the 2nd month of paying for a car that I have not been using and I'm using public transport in the side which is extra money again. I wouldn't advise anyone to use Oakhurst insurance they bring nothing but problems and worries and plus when they sell you Thier insurance they are not transparent at all you pick up a lot of things that you where not even aware of as time goes on
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from ur Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from ur Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Mr. Khoza,
We refer to your complaint logged on Hello Peter dated 26 June 2018 and wish to respond as follows:
We apologise for the delay with regards to the repair of your vehicle, our failure in updating you and the inconvenience caused.
The delay is due to parts being on back order and still needing to be delivered, subsequently not allowing our Outsourced Service Providers to repair your vehicle within a reasonable time frame. We confirm that the issue has been addressed with the Service Providers to avoid any future occurrences from happening.
We will ensure that your vehicle is repaired without any further delays.
Should you have any other queries that need to be addressed, please do not hesitate to contact your claims handler.
Kelly-Ann Rhode
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We trust you find the above to be in order.
Regards
Oakhurst Resolutions Team
Dear Mr. Khoza,
We refer to your complaint logged on Hello Peter dated 26 June 2018 and wish to respond as follows:
We apologise for the delay with regards to the repair of your vehicle, our failure in updating you and the inconvenience caused.
The delay is due to parts being on back order and still needing to be delivered, subsequently not allowing our Outsourced Service Providers to repair your vehicle within a reasonable time frame. We confirm that the issue has been addressed with the Service Providers to avoid any future occurrences from happening.
We will ensure that your vehicle is repaired without any further delays.
Should you have any other queries that need to be addressed, please do not hesitate to contact your claims handler.
Kelly-Ann Rhode
***
We trust you find the above to be in order.
Regards
Oakhurst Resolutions Team
Dear Mr Khoza
We apologise for the inconvenience caused.
As previously advised, the cause of the delay is due to a backorder on an additional part. We confirm you have been kept updated throughout the process and ensure that your vehicle will be repaired on receipt of the backordered part without any further delays.
Should you have any other questions or queries that needs to be addressed, please contact the Client Services Liaison whose details are as follows:
Liandri Schoeman
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Dear Mr Khoza
We apologise for the inconvenience caused.
As previously advised, the cause of the delay is due to a backorder on an additional part. We confirm you have been kept updated throughout the process and ensure that your vehicle will be repaired on receipt of the backordered part without any further delays.
Should you have any other questions or queries that needs to be addressed, please contact the Client Services Liaison whose details are as follows:
Liandri Schoeman
***
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