Oakhurst Insurance Is the Worst Insurance Company that must be exposed

I am having the most horrible experience with this insurance company.

I have been a loyal client with no premium unmets since I bought my current car in 2013 a Toyota Corrola 1.3 2011 Model. I have not had any incidents nor claim.

I had another car drive into me a month ago and I followed all protocols, from logging a case with the SAPS, acquiring the other driver information, alerting my insurer (Oakhurst insurance) and getting quotes from their approved repair shop in Isando while I am based in Sandton during office hours and Soweto after hours/weekends.

The quote was R19 940.00 and suddenly I was told that my excess R2 500.00 had a further R15 000 excess which equates to R17 500.00.

I requested for a recording where I agreed to pay/donate R15 000.00 excess and they sent me the recording in a m3u attachment ****erally a link to access the recording). I attemped to listen to the recording a multiple time without success. I contacted them requesting that they send it in a usable format since the 12th March 2018 to date. They are adamant that it is possible - even my company IT DEPARTMENT is not able to listen to the recording.

I am frustrated by my own insurer - I would not recommend that anyone use this fly by night insurance company. I regret my interaction with them.

After this matter is resolved I am seriously considering cancelling my policy with them and further using every possible avenue to discredit them. I will go to the extreme of paying for an advert in the newspaper to publish my story - people must know that this is a very bad company to be associated with.

I am seriously concerned as to why a Toyota Dealership in Lenasia would recommend this insurance company.