LM
LEKOBA M
1 reviews | Active since May 2019
03 Jun 2019, 10:22
Oakhurst insurance is *****
i will cancel my insurance with Oakhurst insurance, i cannot advise anyone to take this insurance. i had a crecth on my door and i claimed but they have to make sure that they do not pay.
i have excess of 10 % of 6000 and additional 10% of 6000. but my claim was rejected based on their assessment of my claim, the quotations i had are all over 12 000 but they say their evaluation of my damage is R 8600, so based on that they dont wanna pay.
I will tell all my friends i recommended to this insurance to cancel as soon as possible.
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Oakhurst Insurance Company's replyOfficial
03 Jun 2019, 11:13Dear Lekoba
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply03 Jun 2019, 11:13
Official
Dear Lekoba
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team