CS
Cyril S
1 reviews | Active since Mar 2011
29 Jan 2019, 08:10
Oakhurst Insurance ******* Deduction from my bank account- Their Incompetence
Contract Expired, they were made aware of this, to arrange for the removal of the tracker Unit.
This They Did NOT do, and suddenly a debit order deduction comes off my account.
The people of Oakhurst are *********** and DO NOT CARE.
They did not do their job, so now they ***** my money "*******ly"
Helpful (0)
Replies (4)0
Replies (4)
Oakhurst Insurance Company's replyOfficial
29 Jan 2019, 11:36Dear Cyril
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply29 Jan 2019, 11:36
Official
Dear Cyril
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Resolutions Team
CS
Cyril S's updateReviewer Update
29 Jan 2019, 13:59No this is not good enough.
Refund my money immediately, and stop trying to make excuses for your MESSUP.
CS
Cyril S's update29 Jan 2019, 13:59
Reviewer Update
No this is not good enough.
Refund my money immediately, and stop trying to make excuses for your MESSUP.
Oakhurst Insurance Company's replyOfficial
08 Feb 2019, 17:03Dear Cyril
We refer to your HelloPeter complaint posted on 29 January 2019, contents of which have been noted.
We refer to your HelloPeter complaint posted on 29 January 2019, contents of which have been noted.
Upon investigation of your complaint, it was established that you had a Netstar contract that is independent of your Oakhurst Comprehensive Policy contract.
The terms and conditions were advised and agreed to telephonically which copy of the contract was sent to you. It was stated on the contract that the duration of the contract will be for the initial period, commencing on the effective date unless terminated earlier by either of the parties (Insurer and Insured) as permitted in terms of the contract. On expiry of the initial period, and provided that the insured has not confirmed that the contract will terminate on the expiration of the initial period. The contract will continue on an indefinite basis, and either party will have the right to terminate the contract in one calendar month written notice to the other.
We confirm that there was no written notice forwarded to Netstar for cancelation, and confirm that their contact details have been provided to you to assist you in constituting cancelation.
Trust the above is in order.
Regards,
Oakhurst Resolutions Team
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply08 Feb 2019, 17:03
Official
Dear Cyril
We refer to your HelloPeter complaint posted on 29 January 2019, contents of which have been noted.
We refer to your HelloPeter complaint posted on 29 January 2019, contents of which have been noted.
Upon investigation of your complaint, it was established that you had a Netstar contract that is independent of your Oakhurst Comprehensive Policy contract.
The terms and conditions were advised and agreed to telephonically which copy of the contract was sent to you. It was stated on the contract that the duration of the contract will be for the initial period, commencing on the effective date unless terminated earlier by either of the parties (Insurer and Insured) as permitted in terms of the contract. On expiry of the initial period, and provided that the insured has not confirmed that the contract will terminate on the expiration of the initial period. The contract will continue on an indefinite basis, and either party will have the right to terminate the contract in one calendar month written notice to the other.
We confirm that there was no written notice forwarded to Netstar for cancelation, and confirm that their contact details have been provided to you to assist you in constituting cancelation.
Trust the above is in order.
Regards,
Oakhurst Resolutions Team
Oakhurst Resolutions Team
CS
Cyril S's updateReviewer Update
12 Feb 2019, 17:06Nobody has as yet resolved my issue, especially when it was referred back to Pam who seriously does not care a damn!!
Why did you not have the decency to assist in understanding Pam's uncaring and pathetic response
Why is Pam delaying everything??????
CS
Cyril S's update12 Feb 2019, 17:06
Reviewer Update
Nobody has as yet resolved my issue, especially when it was referred back to Pam who seriously does not care a damn!!
Why did you not have the decency to assist in understanding Pam's uncaring and pathetic response
Why is Pam delaying everything??????