Oakhurst insurance - False Promise

Oakhurst insurance Policy number : OAKW **********

I am outraged by the service I am receiving from Oakhurst insurance, which is the supposed 1 year free insurance you receive from buying a Nissan Datsun Go so- called special Deal with wesbank, my car was in an accident in the first week of December 2018, the car was towed to auto-lab menlyn Pretoria, the insurance company said they want to move the car to their own panel beater but First-Help Towing company is not sending them upliftment quotations.

I called First-Help and was advised to speak to Geraldine who then advised me that she will personally contact the insurance company, she called me the next day to inform me that she spoke to the insurance company and that my car is being moved to joburg at their assessment centre, after 3 days of not receiving a call from my insurance company I contacted my claims handler Amanda Mini and she said they never communicated with Geraldine and as far as they know my car is still in menlyn auto-Lab Pretoria.

I then went on a call rampage between First- Help and Oakhurst insurance so that Oakhurst insurance can receive their invoice and be able to move my car to their penal beater which took the whole first week of January, after they moved my car to Krugersdorp Penal beater Oakhurst insurance did their assessment which took about two weeks and they are now telling me that the repairs of my car will cost 17K+ and my excess is also 17k+ so they will only contribute R100 to the damages is this possible? please help...

I have spent two months now going back and forth with these people and I feel lost.