TM
Taka M

1 reviews | Active since Mar 2018

05 Mar 2018, 23:40

Oakhurst Insurance Company the worst insurance ever.

if you insure your car with Oakhurst like me and have a problem after 4:30pm you are doomed! Pray that you will never have to contact them if you jhave a problem .I could not believe it. They send a mechanic to fit a tracking device, the guy messed with the electronics of my car, tries to unlock the car at 4:30 and it wouldn't unlock. I immediately phoned Oakhurst and at the same time Altec netstar and got a shocking response. " there is nothing we can do the mechanic department is closed, we will try and contact them tomorrow" Really Really, and if I was in the middle of nowhere I would have to sleep there and wait until they open the next day. I had to incur expenses and find alternative transport because of their mistake. I am so disappointed and kicking myself for ditching my old faithful 1st for Women. Now I have no idea if help will come tomorrow and at what time.

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Replies (2)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply06 Mar 2018, 10:18
Official

Good day

Thank you for contacting Oakhurst Insurance

We will investigate your complaint and get back to you as soon as possible.

Regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply09 Mar 2018, 09:51
Official

Dear Ms. Marabada,

We apologise that you were not assisted accordingly in your time of need.

The delay was due to our Fitment Centre that was already closed and no technicians were available for assistance at the specified time of day.

We confirm that your vehicle could not unlock due to battery problems. The fitment technician disconnected your unit and advised that your battery needs to be replaced. You advised that you will replace your old battery with a new one in order for the tracking unit to be reconnected.

We recommend that you replace your battery within the 14 day of inception of your policy and ensure that your Tracking Unit be fitted before 14 March 2018. Herewith details of the consultant you can call to arrange the fitment: Nadia Pillay, ***.

We trust the above is in order.

Oakhurst Resolutions Team