MC
Michael-Ray Cooper

1 reviews | Active since Aug 2016

11 Aug 2016, 07:57

Oakhurst Insurance Company Limited

<p>I was activating my policy. Once that was done the nightmare started. I bought a vehicle from a dealership on finance and took out insurance with them. They told me that I would pay R715.00 a month with a tracker ( Netstar Tracker) that was included in the monthly fee. I went to fetch my vehicle from the dealership. I was extremely disappointed with the vehicle and returned it to the dealership within 7 Days. I requested that the insurance on the vehicle should be cancelled. Oakhurst Insurance helped me to cancelled the contract but said I will have to pay for the Tracker for another 36 Months. I told them that I took out the insurance under the impression that I would be keeping the vehicle. The lady phoned me back and told me that she has spoken to the manager at Oakhurst insurance and because I cancelled the insurance within the first 7 days that I would not have an cancelling fee or be liable to pay the tracker for another 36 Months. This is now 2 Months later and the debit order is still going off. I have phone many times to get this sorted out with no joy. They always claim to call me back witch they never do. I spoke to a lady called Cash Tom, Monique Basson and finally Natasha Jacobs that is trying to help me but still claims that I am Labile to pay this tracker. I work for a car dealership and have referred many of my clients to associate or take out insurance with them. This will never happen again after the service I have received. HOW DO YOU EXPET ME TO PAY 36 MONTHS ON A PRODUCT I AM NOT USING. THIS IS THE WORST INSURANCE COMPANY I HAVE DEALED WITH. Rather stick to OUTSURANCE or bigger names that actually look after their clients.</p>

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Replies (2)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply11 Aug 2016, 09:48
Official

Dear Michael-Ray Cooper

Thank you for getting in touch with us.

We will investigate your complaint and get back to you soonest.

Kind regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply12 Aug 2016, 08:58
Official

Dear Michael-Ray Cooper

as per your telephonic discussion with our Vuyisile Ndhlovu we investigated your complaint and determined that you are actually liable to pay the remainder of the Netstar subscription fee.

However, as a sign of good faith we will be settling the contract/cancelation fee with Altech Netstar and you will no longer be debited the monthly subscription fee.

We hope that the above is in order

Kind regards

Oakhurst Resolutions Team