1 reviews | Active since Mar 2017
Oakhurst Insurance company gives you a Raw Deal
<p>I was involved in a car accident that was not my fault.I had a displaced retina and my childs leg was broken.Oakhurst dragged their feet with paying out and to add insult to injury took off in excess of R5000 for towing ...I was never given a sticker or anything for in case of emergency who to call as a back up...They are not to be trusted and I will never ever refer them to any poor suspecting person!</p>
Hi Charmaine
Thanks for contacting Oakhurst Insurance.
We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Hi Charmaine
Thanks for contacting Oakhurst Insurance.
We will investigate your complaint and get back to you as soon as possible.
Regards
Oakhurst Resolutions Team
Dear Ms. Mcginley
We apologise for any inconvenience that this may have caused. and confirm that:
- You registered a claim on 19 September 2016 which was authorised;
- On 30 September 2016 you were contacted by your claim handler who advised on the final outcome of your claim;
- The settlement of your claim was done as per the terms of your policy;
- After a successful recovery with the third party, you were reimbursed 100% of the excess charged to your claim.
We confirm that as per the terms of your policy, towing is free of charge only if you call us (Oakhurst Insurance Company) for an emergency. We further confirm that the emergency contact number was sent to you via sms and same is on your policy documents and this has been sent to you throughout the lifetime of your policy.
We trust you find this in order.
Yours sincerely
Oakhurst Resolutions
Dear Ms. Mcginley
We apologise for any inconvenience that this may have caused. and confirm that:
- You registered a claim on 19 September 2016 which was authorised;
- On 30 September 2016 you were contacted by your claim handler who advised on the final outcome of your claim;
- The settlement of your claim was done as per the terms of your policy;
- After a successful recovery with the third party, you were reimbursed 100% of the excess charged to your claim.
We confirm that as per the terms of your policy, towing is free of charge only if you call us (Oakhurst Insurance Company) for an emergency. We further confirm that the emergency contact number was sent to you via sms and same is on your policy documents and this has been sent to you throughout the lifetime of your policy.
We trust you find this in order.
Yours sincerely
Oakhurst Resolutions
Dear Ms. McGinley
We confirm that we have previously responded to your complaint.
Should you still be dissatisfied with our decision you are entitled to approach the offices of the Ombudsman for Short-Term Insurance whose details are as follows:
Postal Address:
PO Box 323
Braamfontein
2017
Tel: ***
Email: ***
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Ms. McGinley
We confirm that we have previously responded to your complaint.
Should you still be dissatisfied with our decision you are entitled to approach the offices of the Ombudsman for Short-Term Insurance whose details are as follows:
Postal Address:
PO Box 323
Braamfontein
2017
Tel: ***
Email: ***
We trust you find the above in order.
Regards
Oakhurst Resolutions Team