1 reviews | Active since Aug 2018
OAKHURST INSURANCE (3rd Party claim now 3 months since submitted the claim)
My vehicle with another vehicle (both vehicles were parked on the parking area of the Free State University) was damaged by an OAKHURST client on 24 April 2018, at 10 am. Eye witnesses saw the accident and the owner of the other vehicle took photos and reported the accident to the police. I have submitted my third party claim with a completed questionnaire, quotations and photos to Oakhurst Insurance by the 8th of May 2018. Since then if I try to inquire on the progress of the claim phone or mail, the standard answer is; "I hereby wish to inform you that our insureds claim has not yet been finalised. Once the claim has been finalised, I will further advise you accordingly". Zandile Zwane Negotiator I am driving a damaged vehicle for three months now and the only thing I've done wrong is to park my vehicle on a public parking area!!! How long to finalized a claim with Oakhurst Insurance? There is no issue regarding who was guilty or not and suppose to be a straight forward claim. I can just imagine if parties disagreed on who is to blame for the accident!
Dear Frans
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Frans
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on record or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Frans
The content of your complaint is noted.
We confirm that a recommendation was made to the Liabilities Department to complete their investigation and finalise the processing of the claim as per the terms and conditions of our insured’s policy. The process referred to is in accordance with the code of conduct as per the South African Insurance Association as well as the Law of Delict.
We confirm that a consultant has been instructed to contact and update you accordingly with regard to the progress on the claim. Kindly allow the process to follow through and should you have any other questions or queries regarding this matter, please do not hesitate to contact your Insurer.
Dear Frans
The content of your complaint is noted.
We confirm that a recommendation was made to the Liabilities Department to complete their investigation and finalise the processing of the claim as per the terms and conditions of our insured’s policy. The process referred to is in accordance with the code of conduct as per the South African Insurance Association as well as the Law of Delict.
We confirm that a consultant has been instructed to contact and update you accordingly with regard to the progress on the claim. Kindly allow the process to follow through and should you have any other questions or queries regarding this matter, please do not hesitate to contact your Insurer.