Oakhurst Good driver Bonus

In August 2013 I signed for a car insurance with Oakhurst. As part of my insurance I was to receive Good driver bonus depending on my driving score card. In October I realised my driver score card was not updating on my profile. I informed Oakhurst of which they rep**** the unit was working and it be working now. My score card has not been updated till today the 28th of January 2015. I called Oakhurst again and they told me my tracker was not linked to my profile. As a result I have lost out on the good driver bonus as promised. Im still waiting on a response on how this issue will be resolved.