Oakhurst gold club benefit complaint

Good day<br> <br> I would like to complain about a lack of service I received.<br> On 31 December 2015, I made a call to Oakhurst Gold club benefit call centre to request the service of the designated driver benefit. My call was confirmed by the receipt of an sms stating and confirming the details of my request. The driver was supposed to pick me up at 2:30 on the morning of 1 January 2016, nobody arrived at the stipulated time. Myself, and my fiance waited until 3 am but nobody arrived. We then proceeded to drive at our own risk, without the designated driver.<br> At only 3:48 am on 1 January 2016 did I receive a sms stating that a driver had been allocated to pick me up, but I was already at home at the time.<br> <br> I am deeply disappointed by the lack of service provided and will definitely be warning my family and friends of this absolute poor service.<br> I was relying on the service booked for, which did not turn up at all.<br> I deserve an explanation as to why this service was not provided to me as confirmed.