Oakhurst Dotsure giving me a run around

<p>On Tuesday, I called in an insurance claim as I had a motor vehicle accident. The consultant allocated Isaac Williams as my claim handler. Isaac called me 24 hours after the allocation despite the fact that I left 3 messages for him to call me as I had to leave East London for Johannesburg as my son experienced trauma after the accident, I needed the peace of mind that my claim is being processed and that the car is safe at some panelbeaters. He called on today at 10.23 not caring about the trauma ive been through. I informed him that I left the car in East London and gave him the number of the person to speak with to arrange to fetch the car. I gave also him the number of the police station that i reported the accident to. He took me through the script and informed that I mustn't drive the car as they will disqualify my claim and I told him that I will not as me and my car are cities apart. Then he told me that he will sms me the documents he required from me and failure to submit will result to my claim to be cancelled. To my surprise, Isaac requested</p> <p>1. the police report that only him or the insurance company can get of which I gave him the SAPS number</p> <p>2. Pictures of the vehicle which he said he will arrange to get and I informed him I was in Johannesburg </p> <p>3. Quotation of the damage which he is supposed to get from their approved panelbeaters.</p> <p>When I tried to call him to request clarity, again like on Tuesday he is not available.</p> <p>Oakhurst Dotsure gives people the run around when they have to ease their pain and suffering.</p> <p>This is by far the worst insurance company I've ever come across and right now I regret my decision to change to them.</p>