MA
Muhammad A
1 reviews | Active since Mar 2009
02 Apr 2015, 16:56
Oakhurst debited my account after cancelling
On 16 March 2015 I signed up with Oakhurst for comprehensive cover on a vehicle <br> <br> The policy was to be effective on 1 April 2015. On 18 March 2015 I cancelled the policy. On 2 April I was shocked to see that they debited R203 off my account even though I cancelled with them.<br> <br> I contacted them on 2 April in the morning and asked to kindly refund the money. Then they say it was for addidtional options that I opted for and they need to check the telephonic transcripts. I reiterated that this has nothing to do with any options on my policy and that it was cancelled before it was in force.<br> <br> Oakhurst please refund my money !
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Replies (1)Oakhurst Insurance Company's replyOfficial
08 Apr 2015, 08:18Hello bozo21,
We apologise for the inconvenience caused. The matter was referred to the relevant department and we can confirm that a refund has been generated in your favour.
Please don't hesitate to contact Michael Tlou from the Resolutions department should you have any further query/s regarding the matter.
Kind regards
The Oakhurst Team
We apologise for the inconvenience caused. The matter was referred to the relevant department and we can confirm that a refund has been generated in your favour.
Please don't hesitate to contact Michael Tlou from the Resolutions department should you have any further query/s regarding the matter.
Kind regards
The Oakhurst Team
Oakhurst Insurance Company's reply08 Apr 2015, 08:18
Official
Hello bozo21,
We apologise for the inconvenience caused. The matter was referred to the relevant department and we can confirm that a refund has been generated in your favour.
Please don't hesitate to contact Michael Tlou from the Resolutions department should you have any further query/s regarding the matter.
Kind regards
The Oakhurst Team
We apologise for the inconvenience caused. The matter was referred to the relevant department and we can confirm that a refund has been generated in your favour.
Please don't hesitate to contact Michael Tlou from the Resolutions department should you have any further query/s regarding the matter.
Kind regards
The Oakhurst Team
