SM
Shani M
1 reviews | Active since Jul 2016
06 Dec 2018, 09:09
Oakhurst and Netstar, badgeradm
This is my second complain regarding Oakhurst and Netstar unit working together. After I cancelled my insurance with oakhurst regarding lack of communication and services. I am again on the line for 45min.. put on hold.. this is ridiculous. Money are deducted from my acount without notifying me about what it is.. and yes I did check your terms and conditions which I signed for.. and yes I already paid my netstar acount this month.. this is a red light warning for everyone in SA who want to insure with this company
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Oakhurst Insurance Company's replyOfficial
13 Dec 2018, 17:15Dear Shani
We apologise for any inconvenience that this may have caused.
We confirm that the deductions you are referring to are for your Netstar subscription fee for the tracking unit fitted in your vehicle. We further confirm that you were contacted on 06 December 2018 by a consultant from Netstar to assist with your query.
Please do not hesitate to contact Netstar should you have any further queries regarding your Netstar contract.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
We apologise for any inconvenience that this may have caused.
We confirm that the deductions you are referring to are for your Netstar subscription fee for the tracking unit fitted in your vehicle. We further confirm that you were contacted on 06 December 2018 by a consultant from Netstar to assist with your query.
Please do not hesitate to contact Netstar should you have any further queries regarding your Netstar contract.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply13 Dec 2018, 17:15
Official
Dear Shani
We apologise for any inconvenience that this may have caused.
We confirm that the deductions you are referring to are for your Netstar subscription fee for the tracking unit fitted in your vehicle. We further confirm that you were contacted on 06 December 2018 by a consultant from Netstar to assist with your query.
Please do not hesitate to contact Netstar should you have any further queries regarding your Netstar contract.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
We apologise for any inconvenience that this may have caused.
We confirm that the deductions you are referring to are for your Netstar subscription fee for the tracking unit fitted in your vehicle. We further confirm that you were contacted on 06 December 2018 by a consultant from Netstar to assist with your query.
Please do not hesitate to contact Netstar should you have any further queries regarding your Netstar contract.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team