1 reviews | Active since Mar 2018
Oakhurst
Oakhurst wants to increase my monthly premium with 25persent. Reasons being time of day ...i work shifts so what is the problem? Harsh braking...we live in SA with these taxi idiots on the road. I havent claimed from oakhurst since ive been with them probably 4 to 5years. I called them but not even intrested in what i have to say. Said its fine if i want to cancel my policy. I have had to many negative stories from fb groups about Oakhurst the last 3 months and i now see why. THINK BEFORE YOU SUPPORT OAKHURST. IM DEFNITLY GETTING NEW INSURANCE. 25PERSENT MY SALARY INCREASES BY 8PERSENT IF IM LUCKY.
Dear Marthinus
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent ton you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Marthinus
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Department will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent ton you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Mr. Barnard
We confirm that the premium increase was due to your driving behaviour as stated in the notification letter sent to you.
As per the terms and conditions of your policy, your premium is affected by your driving behaviour. Depending on your driving behaviour, your premium may increase or you may qualify to receive up to 25% of your monthly premium back. We confirm that you were sent correspondence via sms on different occasions regarding your driving behaviour in an effort to encourage safe driving. The criteria which is used to monitor driving behaviour is stated in your policy documents and same was applicable to your premium increase.
We trust you find the above in order.
Yours sincerely
Oakhurst Resolutions Team
Dear Mr. Barnard
We confirm that the premium increase was due to your driving behaviour as stated in the notification letter sent to you.
As per the terms and conditions of your policy, your premium is affected by your driving behaviour. Depending on your driving behaviour, your premium may increase or you may qualify to receive up to 25% of your monthly premium back. We confirm that you were sent correspondence via sms on different occasions regarding your driving behaviour in an effort to encourage safe driving. The criteria which is used to monitor driving behaviour is stated in your policy documents and same was applicable to your premium increase.
We trust you find the above in order.
Yours sincerely
Oakhurst Resolutions Team