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Mark M
1 reviews | Active since Sept 2019
18 Sept 2019, 15:20
OAK***, UDWO***
My experience with Nosipho Qele, was not what I expected, as well as the assessor which I spoke to yesterday, I am not here to de***** insurance companies. Think twice to refer people to take an insurance from Oakhurst. I will be looking around for other insurance companies
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Replies (2)
Oakhurst Insurance Company's replyOfficial
18 Sept 2019, 15:59Dear Mark
Thank you for contacting us.
We have sent a mail to the address you supp**** requesting more information so that we can thoroughly investigate your complaint.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
We have sent a mail to the address you supp**** requesting more information so that we can thoroughly investigate your complaint.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's reply18 Sept 2019, 15:59
Official
Dear Mark
Thank you for contacting us.
We have sent a mail to the address you supp**** requesting more information so that we can thoroughly investigate your complaint.
Regards
Oakhurst Resolutions Team
Thank you for contacting us.
We have sent a mail to the address you supp**** requesting more information so that we can thoroughly investigate your complaint.
Regards
Oakhurst Resolutions Team
Oakhurst Insurance Company's replyOfficial
20 Sept 2019, 10:42Dear Mark,
We have investigated your complaint and found that the outcomes of your claims are in line with the policies that were sold to you at inception.
The excess structure under your comprehensive policy requires that the cost of repairing the damages to your car must be more then R5000. The damages for your claim amounted to R4604.30 – therefore your claim fell within excess.
We confirm that you were informed of this condition when you took out the policy, both verbally and in writing. We have sent you a detailed written response and supporting media.
Regarding your Roadwise Warranty claim, we confirm that you were provided with the policy specifications which stipulate what would be covered under this policy prior to the inception of the policy. You did not object to any of these terms prior to your claim.
Considering the above, we have been upfront with you regarding what you can claim for and the characteristics of your policies.
We trust that you find this in order. Regards, Oakhurst Resolutions Team
We have investigated your complaint and found that the outcomes of your claims are in line with the policies that were sold to you at inception.
The excess structure under your comprehensive policy requires that the cost of repairing the damages to your car must be more then R5000. The damages for your claim amounted to R4604.30 – therefore your claim fell within excess.
We confirm that you were informed of this condition when you took out the policy, both verbally and in writing. We have sent you a detailed written response and supporting media.
Regarding your Roadwise Warranty claim, we confirm that you were provided with the policy specifications which stipulate what would be covered under this policy prior to the inception of the policy. You did not object to any of these terms prior to your claim.
Considering the above, we have been upfront with you regarding what you can claim for and the characteristics of your policies.
We trust that you find this in order. Regards, Oakhurst Resolutions Team
Oakhurst Insurance Company's reply20 Sept 2019, 10:42
Official
Dear Mark,
We have investigated your complaint and found that the outcomes of your claims are in line with the policies that were sold to you at inception.
The excess structure under your comprehensive policy requires that the cost of repairing the damages to your car must be more then R5000. The damages for your claim amounted to R4604.30 – therefore your claim fell within excess.
We confirm that you were informed of this condition when you took out the policy, both verbally and in writing. We have sent you a detailed written response and supporting media.
Regarding your Roadwise Warranty claim, we confirm that you were provided with the policy specifications which stipulate what would be covered under this policy prior to the inception of the policy. You did not object to any of these terms prior to your claim.
Considering the above, we have been upfront with you regarding what you can claim for and the characteristics of your policies.
We trust that you find this in order. Regards, Oakhurst Resolutions Team
We have investigated your complaint and found that the outcomes of your claims are in line with the policies that were sold to you at inception.
The excess structure under your comprehensive policy requires that the cost of repairing the damages to your car must be more then R5000. The damages for your claim amounted to R4604.30 – therefore your claim fell within excess.
We confirm that you were informed of this condition when you took out the policy, both verbally and in writing. We have sent you a detailed written response and supporting media.
Regarding your Roadwise Warranty claim, we confirm that you were provided with the policy specifications which stipulate what would be covered under this policy prior to the inception of the policy. You did not object to any of these terms prior to your claim.
Considering the above, we have been upfront with you regarding what you can claim for and the characteristics of your policies.
We trust that you find this in order. Regards, Oakhurst Resolutions Team