Oak Hurst Isurance **** AND *****

Policy Numbr: OAKP ********** Claim Numbr: OMOTOT **********

I bought a comprehensive insurance policy from Oak Hurst and unfortunately, my car was involved in an accident a month after and the car was written-off. I called oak hurst to activate my insurance on the car. After about a week, the call came back that my claim had been declined. I asked why and I was told, I did not disclosed all the previous accident I had when, I was buying the policy. I requested for the voice recording which clearly reveal the opposite, Excerpts below, from the voice recording:

CONSULTANT: “Any accidents or hail claims with them (dial direct)? CONSULTANT: “Did you have any?” CLIENT: “Oh yes yes.” *said simultaneously CLIENT: “About that.” CONSULTANT: “You had one?” CONSULTANT: “You had one?” CLIENT: “Yes yes even last Month. I had an accident last month.” It is clear from my choice of words that I was trying to convey to the consultant that I had indeed been involved in various accidents. Continued with the conversation with consultant; ---=========================== CONSULTANT: “During the past 3 years have you or any other driver ever been involved in any motor vehicle accident or own a vehicle that was involved in an accident, had a car ****** hi-jacked, damaged by fire or hail” CLIENT: “No” CONSULTANT: “You said you had an accident last month?” CLIENT: “Yes I did” CONSULTANT: “OK so I’ll just change that to a yes and make a note here". ---=========================================== At no point was I asked how many accidents did I have in the 3 year period nor was I given the opportunity to raise this information freely. I approach insurance Ombudsman which said the same this Oak Hurst said. I was surprised that the Ombudsman should be able to help me. I had been left to fix this car from which is draining me of all my savings.