SS
Sindi S

1 reviews | Active since Feb 2014

14 Oct 2016, 08:05

Not Paying for the calim

<p>I took the car in to the garage and they saidthey are waiting for the diagostic information, of which I sent.</p> <p>They promised to pay the garage the money which is due to them.</p> <p> </p> <p>But today is Friday , I am left with no car and using alternative means of transport that I did not even budget for.</p> <p>I am constantly calling and emailing them to pay the garage , and everytime they promise to do so mean while the garage is calling me non stop because they want their money.</p> <p> </p> <p>ow long does it take to procecss thecalim and then pay for it.</p> <p> </p> <p>They are not communicating with me about the progress, if I dont call or email them tey dont bother. </p>

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Replies (2)
Oakhurst Insurance Company
Oakhurst Insurance Company's reply17 Oct 2016, 08:47
Official

Dear Sindi01

Thank you for getting in touch with us.

We will investigate your complaint and get back to you soonest.

Kind regards

Oakhurst Resolutions Team

Oakhurst Insurance Company
Oakhurst Insurance Company's reply02 Nov 2016, 11:37
Official

Dear Sindi

We refer to the above matter and your complaint regarding the declination of your claim.

According to the terms and conditions of your policy, which policy schedule was emailed to you on the 14th July 2016.

It is stipulated on the formal response emailed to you that the parts you are claiming for are not covered (excluded from the schedule of cover).

Regrettably, we cannot fault the insurer and have no other option than to reject your claim.

Kind regards,

Oakhurst Resolutions Team