No response, no update

I am sick of following around Oakhurst! It has been 2months &my vehicle is not back worst of all no one bothers to update me on anything!<br> <br> 1. They failed to inform me there is a backlog in PMB, this I was told by the panel beaters who had informed my insurance of this.<br> <br> 2. Furious as this could have been resolved long before and my vehicle would be back, I request for it be 2moved closer to me so I can monitor progress MYSELF. After calling, consultant informs me it's being moved on the day to a panel beater in Stanger, even gave the name and reassured me that my vehicle will be back in no time, said she'd sms details - nothing!. SURPRISE (not), PMB panel beaters call me and tells me vehicle is being \repaired"!! Confused as ****"