1 reviews | Active since Jun 2018
No one cares
So I had an accident, it has been 3 weeks and nobody is actually assisting me in getting my car fixed. They phoned me telling me to take my Car to the assessor *which is understandable*. I also have to get the report send them the photos of my car, get the quote send it to them. This is unacceptable, even the police did not want to give me the accident report. Nothing has been done, and I can't even join my usual car pool, as the one person is in a wheelchair, and I need to have my boot accessible. Effing BS
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Good day
Thank you for contacting us.
Kindly note that our turnaround time for complaint investigation is 14 days. A consultant from our Resolutions Team will be appointed to deal with your complaint. The appointed consultant will communicate directly with you using the contact details we have on our records or as provided by you. A comprehensive response will be sent to you on completion of the investigation and feedback will also be posted on this platform.
We trust you find the above in order.
Regards
Oakhurst Resolutions Team
Dear Ettienne
There are certain information and documentation which is required from you when you have a claim under your policy. The process is explained in your policy documents. We confirm that on several occasions (via SMS and telephonically) you were requested to take the insured vehicle to a Panel beater for a quotation. We further confirm that the quotation was received on 12 June 2018 and that your claim is currently with the verifications department. Your claims handler will be in contact with you shortly for further details.
Please do not hesitate to contact our Resolutions department should you have any further queries regarding this matter.
Oakhurst Resolutions Team
Dear Ettienne
There are certain information and documentation which is required from you when you have a claim under your policy. The process is explained in your policy documents. We confirm that on several occasions (via SMS and telephonically) you were requested to take the insured vehicle to a Panel beater for a quotation. We further confirm that the quotation was received on 12 June 2018 and that your claim is currently with the verifications department. Your claims handler will be in contact with you shortly for further details.
Please do not hesitate to contact our Resolutions department should you have any further queries regarding this matter.
Oakhurst Resolutions Team