NZ
NATASHA Z
1 reviews | Active since May 2015
21 May 2015, 13:49
NO ONE AVAILABLE ANSWERING PHONES
I am trying to lodge a claim for an accident and since the 19th may can not get through to anyone telephonically. The landlines ring continuously on every conceivable number supp**** in their brochures and website. However when you email the sales consultants they are able to get a claims person to contact whose phones also just ring? How can an insurance company not be available telephonically to speak to? This is totally unacceptable practice. They are very quick to call you for new business but when it comes to lodging a claim its a different story.
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Oakhurst Insurance Company's replyOfficial
22 May 2015, 15:31Hello Zaphirella,
We sincerely apologize for any inconveniences caused.
We can confirm that you had a motor vehicle accident around 17:30 on 19 May 2015 and the claims consultant called your husband on 20 May 2015 and the claim was registered around 15:09 that same day.
Should you have any further queries regarding this matter you are more than welcome to contact Charney in the Resolutions department.
Kind regards,
The Oakhurst Team
We sincerely apologize for any inconveniences caused.
We can confirm that you had a motor vehicle accident around 17:30 on 19 May 2015 and the claims consultant called your husband on 20 May 2015 and the claim was registered around 15:09 that same day.
Should you have any further queries regarding this matter you are more than welcome to contact Charney in the Resolutions department.
Kind regards,
The Oakhurst Team
Oakhurst Insurance Company's reply22 May 2015, 15:31
Official
Hello Zaphirella,
We sincerely apologize for any inconveniences caused.
We can confirm that you had a motor vehicle accident around 17:30 on 19 May 2015 and the claims consultant called your husband on 20 May 2015 and the claim was registered around 15:09 that same day.
Should you have any further queries regarding this matter you are more than welcome to contact Charney in the Resolutions department.
Kind regards,
The Oakhurst Team
We sincerely apologize for any inconveniences caused.
We can confirm that you had a motor vehicle accident around 17:30 on 19 May 2015 and the claims consultant called your husband on 20 May 2015 and the claim was registered around 15:09 that same day.
Should you have any further queries regarding this matter you are more than welcome to contact Charney in the Resolutions department.
Kind regards,
The Oakhurst Team