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I recently had an accident and submitted a claim which was accepted with claim number MKONJ001001 . I received an sms last week that the Auths has been sent to the Panelbeaters and when I called the shop this morning they told me that they were awaiting for the insurance to provide them with parts . I then called Marissa and asked when the parts will be delivered so that my car can be fixed and she said she didn't know and surprisingly she asked me where my car was ? If the person that is suppose to be assisting me doesn't even know where my car is how am I suppose to trust the service she is giving me . I personally thought that my personal Consultant Thuleka Bada will be advising me on what is happening with my car but I have been calling her she is not responding I even sent her an email she still hasn't responded . kindly advice me on the process of fixing my car at the end of the day if something happens to the car I will have to pay for it its enough that I have been without my car for sometime but the fact that no one is advising me on what's happening is even worse