No feedback on my claim, got feedback from Panel beater instead

<p>I was involved in an accident on the 31st of October 2017 on R21 N, a tow company was sent to tow my car to the panelbeater, I called my consultant Sonya, who was very rude and impatient.</p> <p> </p> <p>She registered the claim for me, on tuesday the 11th November, I received an sms that an assessor has been appointed to view the damage on my car. And since there have not been any communication, how frustrating is that.</p> <p> </p> <p>I checked my car on their tracker, and I saw that it was driven for 40km at 114km to Dagggafontein from Isando Coachworks were my car was kept.</p> <p> </p> <p>I called the panel beaters, only to be told that the insurance will nt fix my car its a writeoff, to date there is still no communication in terms of whether the car is indeed a writeoff and when I call in, Sonya is too busy to talk to me. But she was never busy to call me and wish me well on my birthday. </p> <p> </p> <p>Worst case, when I took the insurance I told them I need a car hire, but only now, when I claim..I am told that my option had no car hire.</p> <p> </p> <p>I am very desparate, as I depend on my car to get to and from work and also drop my car at school and d insurance is taking its time to reolve my matter, and what frustrating is that they do not communicate at all.</p> <p> </p> <p>Guys be warned that Oakhurst is nice when you take the insurance, but when you claim its a problem.</p> <p> </p> <p>Can somebody please resolve this matter for me..In suffering the stress of loosing my xar at the same time depressed that the insurance is not coming to the party, and Sonya's rudeness is nothing but a complete bore</p>