NO FEEDBACK ON CLAIM!

WE ARE GETTING NO FEEDBACK REGARDING OUR CLAIM, IT'S OVER 3 WEEKS NOW AND OUR CLAIM STILL HASN'T BEEN FINALISED. IF WE WANT AN UPDATE WE HAVE TO PHONE OAKHURST - THEY HAVE NEVER PHONED US OUT OF THERE OWN . AND IT'S VERY DIFFICULT TO ACTUALLY GET HOLD OF OUR CLAIMS HANDLER OR ANYONE FOR THAT MATTER. THEY DON'T REPLY ON YOUR EMAILS, NOT ON THE MESSAGES THAT YOU LEAVE THEM. ITS JUST A STRUGGLE. WE ARE VERY DISSAPOINTED IN THE SERVICE WE ARE RECEIVING. WE HAVE BEEN TRYING TO GET HOLD OF OUR CLAIMSHANDLER FOR THE LAST 3 DAYS - WE ARE STILL WAITING. THIS IS PATHETIC!!!