no feedback, no service , Uncontactable

I was Hijacked and my car taken from me at gunpoint on the 22nd of July this year. My car was found a few days later in Musina by the Zimbabwean border. I was called by the police and requested to come and confirm and collect it. I then phoned my insurance to let them know that car is found and they need to tow it. I could not get help or get the Oakhurst telephone number to be answered over the next 3 days. it is either always engaged or not answered. I don't know how hey expect to do business with lines not open to call.

Eventually, after help from African independent, their brokers, I managed to get called a lodged a claim wit a guy called Hennie. That was unfortunately not the end of my frustration. He never called back or updated and I laways had to follow up via a broker who doesn't even work for Oakhurst to put pressure on them before I get help.

I was instructed to go to Musina and confirm by the insurance, which I did and then confirmed with them. The car was damaged ta the front, vbattery is missing and electronic display is also faulty, headlights not working well. It took at least a week more for them to bother to send someone to collect and tow the car. After that; more frustration, no feedback, No answering of my calls. After the 10th August only then did they say they took to a panel beater for a quote, this also after I called them.

Up to today, I keep phoning and still get no help. I have had problems from day 1 wit them charging more than they quoted, which I accepted as insurance is important for me. However this is the last straw and extremely poor service from this company.

If this I how hey treat clients, they don't' care that I am without a car from close to a month, that I went through trauma and I am not confident that it will get fixed sooner either without the help of a third party.

Hennie and Oakhurst just don't care about my problem and I feel I must take this to the insurance Ombudsman as my only hope of having this resolved. African independent brokers also needs to review their relationship with Oakhurst as they are no t serious about taking care of their customers